TUKTAK LIVE – TERMS OF SERVICE
Last update: November 12, 2024
Welcome to TUKTAK!
Your use of TUKTAK is governed by these terms of service (these "terms"). Thank you for reading these terms-we hope you enjoy using TUKTAK.
If you have any questions about these terms or want to send us any notice related to these terms, please contact us at support@tuktaklive.com
1. Contracting entity
When using this service, you will be bound by TUKTAK LIVE’s privacy policy, TUKTAK LIVE’s community conventions, and broadcaster agreements, and you will be subject to other services published on this service or provided to you or applicable to specific services and functions. Information related to this type of service disclosed to you subject to guidelines or rules. We may also provide certain paid services that are subject to any additional terms or conditions related to such services disclosed to you.
Using our services or clicking "register" during the registration process means that you agree to all the terms of this agreement. We may decide to modify this agreement from time to time. The current version can be found in the following link: About Us>User Agreement. By continuing to use our services, you agree to be bound by the revised agreement.
You must be at least 18 years old to use our services, and in accordance with the applicable laws and regulations of your country/region, you are not subject to the legal age limit for signing this agreement.
You are solely responsible for keeping your TUKTAK LIVE account and password. All actions and activities performed through your TUKTAK LIVE account will be regarded as your actions and activities and will be fully responsible for you.
We may translate these terms into multiple languages. If there is a discrepancy between the English version of these terms and any other language version, the English version shall prevail (within the scope permitted by applicable laws and regulations).
2. Service content
Our mission is to enable people to build communities, connect the world and share good times. In order to help advance this mission with the vision of becoming a content platform that inspires the lives of 1 billion people, we provide you with the following services:
① User-generated content.
TUKTAK LIVE allows users to distribute streaming media in real time, use services such as chat, bulletin boards, forum posts, voice interaction services, and participate in the creation, release, transmission, execution or storage of content, messages, text, sound, and pictures on the service . , Applications, code or other data or materials ("User Content"). Service users can also superimpose functions such as music, graphics, stickers, virtual items provided by TUKTAK LIVE on the user content ("TUKTAK LIVE function"), and transmit the user content through the service. The views expressed by other users on the service (including through the use of virtual gifts) do not represent our views or values.
②Help you discover the content, products and services that you may be interested in.
We show you advertisements, offers, and other sponsored content to help you discover the content, products, and services provided by many companies and organizations that use TUKTAK LIVE.
③Fight against harmful behaviors, protect and support our communities.
We hire dedicated teams around the world and develop advanced technology systems to detect abuse of our services, behaviors harmful to others, and situations where we may be able to help support or protect our community. If we learn of such content or behavior, we will take appropriate action-for example, provide help, delete content, delete or restrict access to certain features, disable accounts, or contact law enforcement.
④Visit our services around the world
In order to operate our global services, we need to store and distribute content and data in our data centers and systems around the world, including areas outside your country of residence. This infrastructure may be operated or controlled by Fuing Limited company and its subsidiaries.
3. Account
In order to open an account, you need to provide us with certain information, such as account name and password.
You are solely responsible for maintaining the confidentiality of your account and password, restricting access to your computer, and all activities that occur under your account or password. Please ensure that the information you provide to TUKTAK LIVE during registration and all other times is true, accurate, current and complete, to the best of your knowledge.
We may allow you to register and log in to services through certain third-party services. The third party's collection, use and disclosure of your information will be subject to the privacy policy of that third party's service. For more information about how TUKTAK LIVE collects, uses, and discloses your personal information when you associate your TUKTAK LIVE account with your account on any third-party service, please refer to our privacy policy.
We reserve the right to disable your user account at any time, including if you fail to comply with any of these terms, or if something happens on your account at our sole discretion, it will or may damage or damage the service or infringe or violate any third party rights , Or violate any applicable laws or regulations.
If you no longer want to use our services and want to delete your account, we can handle it for you. Please contact us at support@tuktaklive.com, we will provide you with further assistance and guide you through the whole process. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any content or information you have added.
4. Privacy
Your privacy is important to TUKTAK LIVE. For information about how we collect, use and disclose your personal information, and how you manage online privacy when using the service, please refer to our privacy policy.
5. Use of Services
Your access to and use of the service are subject to these terms and all applicable laws and regulations. You agree that you will abide by these terms of service and TUKTAK LIVE community guidelines, and will not:
① Create, upload, transmit, distribute or store any inaccurate, illegal, infringing, defamatory, obscene, pornographic, infringement of privacy or publicity rights, harassment, threats, abusive, inflammatory or other offensive content;
②Pretend to be any person or entity, falsely claim to be associated with any person or entity, or access others' TUKTAK LIVE account without permission, forge the identity of others or the content of information transmitted through the service, or conduct any other similar fraudulent activities;
③ Defame, harass, abuse, threaten or deceive users of TUKTAK LIVE, or collect or attempt to collect personal information about users or third parties without the consent of users or third parties;
④Delete, circumvent, disable, damage or otherwise interfere with the security-related functions of the service or user content, prevent or restrict the use or copy of any content accessible through the service, enforce restrictions on the use of the service or user content, or delete Copyright or other proprietary notices of services or user content;
⑤Reverse engineering, decompiling, disassembling or otherwise attempting to discover the source code of the service or any part of it, unless and only within the scope of the law in your place of residence that clearly allows this activity;
⑥Modify, adapt, translate or create derivative works based on the service or any part thereof, unless and only within the scope of such activities explicitly permitted by applicable laws, despite this restriction;
⑦Interfere with or damage the operation of the service or the enjoyment of the service by any user in any way, including uploading or disseminating viruses, adware, spyware, worms or other malicious code in other ways;
⑧ Manipulate the identifier to cover up the source of any user content transmitted through the Twitch service;
⑨Interfere with or destroy the service or the server or network connected to the service, or violate any requirements, procedures, policies or regulations of the network connected to the service; use in any way that may interfere, destroy, negatively affect or prevent other users from fully enjoying the service Services, or functions that may be damaged, disabled, overburdened or impaired in any way;
⑩Try to circumvent any content filtering technology we have adopted, or try to access any service or service area that you do not have the right to access;
⑪Use the service for any illegal purpose, or violate any local, state, national or international laws or regulations, including but not limited to laws governing intellectual property rights and other proprietary rights, data protection and privacy.
TUKTAK LIVE shall not be liable for any user content or any loss or damage caused thereby, and TUKTAK LIVE shall not be liable for any errors, defamation, defamation, defamation, omission, falsehood, obscenity, pornography or profanity that you may encounter in the following situations Responsible for behavior. In order to maintain the standard content of the platform, we will regularly check and delete the illegal content, and your use of the service is at your own risk. In addition, these rules do not create any private litigation rights against any third party, nor do they have any reasonable expectation that the service does not contain any content prohibited by such rules.
TUKTAK LIVE is not responsible for any statements or statements contained in user content. TUKTAK LIVE does not endorse any user content, opinions, recommendations or suggestions expressed therein, and TUKTAK LIVE expressly refuses to assume any and all responsibilities related to user content. To the maximum extent permitted by applicable laws, TUKTAK LIVE reserves the right to delete, filter or edit any user content posted or stored on the service at any time without notice, including such user content that violates these service terms of use or applicable laws, And you are solely responsible for creating backup copies and replacing any user content you publish or store on the service, at your own expense. Any use of the service in violation of the above regulations violates these service terms of use and may result in (among other things) the termination or suspension of your right to use the service.
6. Children Safety Standards
We are committed to ensuring a safe environment for all users, including minors.we strictly prohibit any form of child sexual abuse and exploitation (CSAE) on our platform. This includes, but is not limited to:
①The creation, sharing, or distribution of any content that depicts, promotes, or suggests child sexual exploitation or abuse.
②Engaging in or attempting to engage in grooming or other predatory behaviors aimed at minors.
③The use of our platform to facilitate the solicitation or engagement in illegal activities involving minors, including communication aimed at exploiting or harming children.
We take violations of this policy very seriously. Any user found to be engaging in CSAE-related behavior will be permanently banned from the Platform and reported to the National Center for Missing and Exploited Children's Assistance or to the appropriate agency in your area.
We use advanced detection methods to identify and prevent CSAE activities, and encourage all users to report any suspicious content or behaviors.
7.Virtual Items
If you are over 18 years old (or adult age), you can only purchase virtual diamonds ("diamonds") and virtual gifts (Gifits), send gifts to others) or earlier.
The price of the diamond will be displayed at the point of purchase. All fees and payments for diamonds will be made in the currency specified at the time of purchase through the relevant payment mechanism. Currency exchange settlement, foreign transaction fees and payment channel fees (if any) are based on your agreement with the applicable payment provider.
You will be responsible for paying for any diamonds you buy. After completing the purchase, your user account will be credited to diamonds. Diamonds can be used to buy gifts. Diamonds cannot be exchanged for cash, legal tender, the currency of any state, region, or any political entity, or any other form of credit. Diamonds can only be used on TUKTAK LIVE and as part of our service, and cannot be combined or combined with other promotions, coupons, discounts or special offers unless specified by us.
Unless otherwise specified in this agreement, all sales of diamonds and gifts are final, and we do not provide refunds for any purchased diamonds and gifts. Diamonds and gifts cannot be exchanged or exchanged for cash for any reason, nor can they be refunded or reimbursed by us.
8. Payment terms
We accept major credit cards, certain debit cards, and/or other payment methods that we may provide to you through our website from time to time as payment methods. You must comply with all the terms and conditions of the payment method you choose. By submitting an order through the service, you mean that you authorize us or our designated payment processor to charge the purchase amount to your designated account. All payments should be made in U.S. dollars unless other currencies are provided through the payment method provided by TUKTAK LIVE.
Our payment processing partners may require you to provide certain personal data (for example, a valid government-issued ID, your legal name, address, and date of birth) in order to make payments through their financial institutions and comply with applicable international and domestic , Federal, state and local laws and regulations. They may also communicate directly with you regarding any payment issues.
If an online purchase is rejected due to a problem with your payment method, please make sure that all data is correct and resubmit. If the online transaction is not accepted, please contact customer support at the email address provided to you in connection with the purchase. To purchase this service, you can contact support@tuktaklive.com.
9. Refund Policy
① Refund Conditions
• General Principle:
◦ We typically do not provide refunds for virtual goods, unless there are special circumstances:
• System errors leading to duplicate charges.
• Goods not provided as expected.
• Other situations not caused by the user themselves.
• Exceptional Cases:
• If you believe you meet one of the above refund conditions, please contact us via [support@tuktaklive.com] or through the in-app support feature, providing your order details, purchase date, and reasons for the refund request.
• We will review your application within a reasonable time frame and notify you of the result.
• If your refund request is approved, the refund will be processed according to your original payment method.
• Restrictions:
• Refund requests must be submitted within a specific timeframe after the purchase (e.g., 7 days), depending on the specific circumstances.
• Refunds may be subject to platform policies, such as those of the Apple App Store or Google Play store.
② Refund Process
• From App Store or Google Play Payments:
• For payments made through the App Store or Google Play, we will follow the respective platform's refund policy, and you can initiate the refund process through the corresponding platform.
• From Other Payment Providers:
• For payments made through other payment providers, please contact us via [support@tuktaklive.com] or through the in-app support feature, providing your order details, purchase date, and reasons for the refund request.
10.Delivery Policy
① Delivery Rules
• Instant Delivery: Virtual goods will be delivered immediately after you complete the payment process.
• Account Binding: All virtual goods will be directly bound to your account, and you can access these goods through the application.
• Access Rights: Upon purchase, you will immediately gain access rights to the virtual goods.
② Delivery Process
• Purchase Confirmation: After completing the payment, the system will process your order immediately and add the virtual goods to your account.
• Order Verification: Our system will verify your purchase information and ensure that the virtual goods are correctly allocated to your account.
• Account Update: Virtual goods will be automatically added to your account, and you can view and use these goods through the application.
• Customer Service: If you encounter any problems during the purchasing process, please contact us via [support@tuktaklive.com] or through the in-app support feature, and we will address your issues as soon as possible.
③ Handling Special Situations
• System Failure: If a system failure causes the virtual goods to be undelivered in a timely manner, please contact us via [support@tuktaklive.com] or through the in-app support feature, and we will investigate and resolve the issue as soon as possible.
• Delayed Delivery: If the virtual goods are not delivered within the expected timeframe, please contact us promptly, and we will verify the situation and take appropriate measures.
11. Intellectual Property
All text, data, images, graphics, audio and/or video information and other materials in the services provided by TUKTAK LIVE are the property of TUKTAK LIVE and are protected by copyright, trademark and/or other property rights laws. Nothing in this agreement shall be construed as TUKTAK LIVE granting you any intellectual property rights or any license of such materials.
To use and/or upload any live content or other content through the TUKTAK LIVE service to the publicly accessible area of the TUKTAK LIVE website means that you grant TUKTAK LIVE and its sublicensors free, perpetual, irrevocable, non-exclusive and fully sublicensable The rights and permissions of, without any geographical or time limit, without any approval and/or compensation, can use, copy, modify, adapt, publish, translate, edit, dispose of, create derivative works, distribute, perform and publicly display such Content (in whole or in part), and/or incorporate such content into existing or future work, media or technical forms.
12. Termination of service
To the fullest extent permitted by applicable laws, TUKTAK LIVE reserves the right without notice, and at our sole discretion, we shall terminate your permission to use the service (including the posting of user content), and prevent or prevent you from accessing and using the service in the future, including us It is reasonable to believe that: (a) your use of the service ces violates this agreement or applicable laws; (b) you use or abuse the service in a fraudulent manner; (c) due to technical or legal commercial reasons, we cannot continue to provide you with services. This includes terminating or suspending your ability to access any purchased products or services. To the fullest extent permitted by applicable law, your sole remedy for any dissatisfaction with (i) the service, (ii) any terms of these terms of service, (iii) any policies or practices of TUKTAK LIVE in operating the service, (iv ) Any content or information transmitted through the service will terminate your account and stop using any and all parts of the service.
13. Disclaimer
You should bear full responsibility for any risks involved in using the TUKTAK LIVE service. Any use or reliance on TUKTAK LIVE services is at your own risk.
In any case, TUKTAK LIVE does not guarantee that the service will meet your requirements, nor does it guarantee that the service will not be interrupted. Nor does it guarantee the timeliness, safety and accuracy of the service. You acknowledge and agree that TUKTAK LIVE provides services "as is". TUKTAK LIVE makes no representations or warranties, express or implied, regarding the operation and provision of such services or any part thereof. TUKTAK LIVE is not responsible for the quality, timeliness, accuracy or completeness of the services, nor is it responsible for any consequences that may arise from your use of such services.
TUKTAK LIVE does not guarantee the accuracy and completeness of any external links that can be accessed through the use of the service and/or any external links placed for your convenience. TUKTAK LIVE is not responsible for the content of any linked website or any link contained in the linked website. TUKTAK LIVE shall not be directly or indirectly liable for any loss or damage caused by the use of the service. In addition, TUKTAK LIVE does not assume any responsibility for the content of any web pages that you are directed to through external links that are not controlled by TUKTAK LIVE.
TUKTAK LIVE shall not be liable for service interruption or other deficiencies caused by force majeure or other circumstances beyond the control of TUKTAK LIVE. However, TUKTAK LIVE will try its best to minimize the loss and impact caused to you.
14. Legal jurisdiction
This agreement is governed by and interpreted according to the laws of Hongkong, without considering the principle of choice of law. Any dispute arising from or related to this agreement, including any questions about its existence, validity or termination, shall be submitted to the Hongkong International Arbitration Center for arbitration in accordance with the Hongkong International Arbitration Center’s arbitration rules and the final settlement center shall take effect temporarily. Its rules are deemed to be incorporated into this clause by reference. The place of arbitration shall be Hongkong. The language of the arbitration shall be English. To make a request, please go here.
15. Request information
All requests from any TUKTAK LIVE service for information or documents related to potential anticipated or current legal procedures, investigations or disputes, or third-party user information must be made using the appropriate level of legal procedures, and must be correctly provided on TUKTAK through TUKTAK LIVE live streaming
16. Modification of the agreement
We will modify these terms of this agreement from time to time, such as when we update the functions of our services, when we combine multiple applications or services operated by us or our affiliates into a composite service or application, or when we supervise When changes occur, we will use commercially reasonable efforts to notify all users of any major changes to these terms, for example, through notifications on the TUKTAK LIVE platform. However, you should review the agreement regularly to check for such changes. Your continued access or use of the service after the new terms become effective means that you accept the new terms. If you do not agree to the new terms, you must stop accessing or using the service.
17. Other terms
This agreement constitutes the entire agreement between the parties on the agreed matters and other related matters. Except for the provisions of this agreement, neither party to this agreement has other rights.
If any clause of this agreement is deemed to be invalid or unenforceable in whole or in part by the competent authority for any reason, the remaining clauses of this agreement shall still be valid and binding.
The title in this agreement is set for convenience and should not be considered in the interpretation of this agreement.
This website is joint operated by HE WORLD LIMITED
Oversea Operation Company Name: HE WORLD LIMITED
Registration Number: 75222215-000-04-24-1
Company Address: 香港屯門新平街2號屯門工業中心B座7樓03室20房
Developer:
Company Name: HE WORLD LIMITED
Company Address: 香港屯門新平街2號屯門工業中心B座7樓03室20房